At Vegastars, we recognise that gambling carries real risks. This document outlines our approach to responsible gaming, the tools available to all registered users, and the obligations we hold under Australian consumer protection standards. Understanding these provisions helps you make informed decisions about your activity on our platform.
Vegastars operates under a strict duty of care toward every registered user. Gambling is intended to be a form of entertainment, not a financial strategy or a means of resolving personal difficulties. We acknowledge that a minority of players may develop problematic gambling behaviour, and we take deliberate steps to identify and respond to those situations.
Our responsible gaming framework is built on three core principles:
Before using any of the tools listed below, we encourage you to consider whether your current gambling behaviour is within healthy boundaries. The following questions may help:
Answering "yes" to one or more of these questions does not constitute a diagnosis. However, it is a signal worth taking seriously. Vegastars recommends that users in this situation make use of the account management tools detailed in Section 3 and consider contacting a qualified support service.
All registered accounts have access to a suite of self-management features. These tools are available through your account settings and take effect within the timeframes specified below.
You may set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it cannot be increased without a mandatory cooling-off period of at least 24 hours. Decreases to limits take effect immediately.
A session time limit restricts the amount of time you can spend logged in within a defined period. Upon reaching your limit, your session will be terminated automatically. This feature helps prevent extended uninterrupted play.
Reality check notifications can be configured to appear at set intervals during your session. These notifications display the duration of your current session and your net gaming balance for that session.
A cooling-off period suspends access to your account for a defined duration — ranging from 24 hours to 6 weeks. During this period, you will not be able to log in, place bets, or receive promotional communications.
Self-exclusion is a more permanent measure. Users may request self-exclusion for a minimum period of 6 months, with the option to extend indefinitely. During self-exclusion:
To initiate self-exclusion, contact our support team directly through your account portal.
Vegastars maintains specific protocols for the protection of users identified as vulnerable. This includes, but is not limited to, individuals who have previously self-excluded, those who exhibit irregular deposit or wagering patterns, and users who contact support regarding financial hardship.
Staff members involved in customer interactions receive training to recognise indicators of problem gambling and are instructed to escalate such cases through appropriate internal channels rather than continue standard engagement.
Access to Vegastars is restricted to individuals aged 18 years and older, consistent with Australian law. Age verification is conducted during the registration process and may be requested at subsequent intervals. If a registered account is found to belong to an individual under the legal age, the account will be permanently closed and any funds handled in accordance with applicable regulations.
We strongly advise all account holders with minors in their household to use device-level parental control software to prevent unauthorised access.
If you require assistance beyond the tools available within your account, independent support is available through Australian national helplines and counselling services that operate confidentially and at no cost. Vegastars does not manage or endorse any specific third-party service, but we do not restrict your right to seek external help at any time.
